Stock or lack of..

Sam LeggettSam Leggett Club Members Posts: 1

I am very impressed with the scale models now being produced by Durafly and Avios. I have the Durafly Spitfire and it is a great model.

However, I am far less impressed with the stock of spare parts. Every time I need something it is not in stock and I have to wait. This is fare enough for some items, but things like a prop for the Spitfire (a very common spare requirement anyway and even more so for these props given that they are quite brittle) should have plenty of stock.

Then there is the postage thing. The website encourages me to buy more (at least £40) to get free postage - however, because nothing I want is in stock I either have to pay postage on all the separate items or risk the items that are in stock not being in stock by the time the other items finally arrive. I don't want to pay £5 extra on a £5 spare prop. It is all rather frustrating.

Is the "warehouse" actually a cupboard under someone's stairs?

Comments

  • HobbyKing_SupportHobbyKing_Support HobbyKing Support Posts: 544 ✭✭✭

    We're working on these issues. You'll see improvements soon.

  • Paul HubbardPaul Hubbard Club Members Posts: 1

    You have been 'out of stock' for the DH 100 Vampire retracts for some weeks now. When can I expect an email alert and what is the reason for the delay ?

  • HelperHelper Club Members Posts: 438 admin

    @Paul Hubbard If you look at the product page it has an ETA Early April

  • RonsterRonster Club Members Posts: 17
    edited June 8

    Australian stock of planes and parts is also lacking. Empty promises are plenty. on its way, soon to arrive are all comments that have born no result in weeks and weeks. I am sure that they want you to buy from Hong Kong so as to charge you the earth and keep you waiting. That's why I am usually going to other sellers to get what is not unique to HK. Just putting it out there. If HK had the stock in Australian warehouse that is where my hard earned money would go!

  • brian sylvesterbrian sylvester Club Members Posts: 2

    HK seem to be out of stock on many items from uk warehouse are they closing

  • WTWUKWTWUK CornwallClub Members Posts: 13,612 ✭✭✭
    edited October 24

    Dunno, but something is going awry.

    After many, many years, HobbyKing are no longer a sponsor of the RC Groups forums and therefore their section on there has been removed. That will be a big point of useful contact no longer there, and with the likes of Rob and Ian not available, it looks rather concerning...

  • HobbyKing_SupportHobbyKing_Support HobbyKing Support Posts: 544 ✭✭✭

    We are still active on rcgroups.

  • WTWUKWTWUK CornwallClub Members Posts: 13,612 ✭✭✭

    Where? In the same way as when you had your own easy to find vendor section? Ian is now 'just Ian' and where HKCSNY Rob is now is a guessing game...

    Be honest now, it is very rare when posters here on your very own get replies apart from a very useful 'if you have not already done so, contact cs'.

    Where is Gary? Toby? In fact, anyone from HK that can answer even the simplest of questions from customers here in a concise and timely manner?

  • HobbyKing_SupportHobbyKing_Support HobbyKing Support Posts: 544 ✭✭✭

    We're active in numerous threads on rcgroups - certainly the ones pertaining to our models. Rob is still active as well but is not necessarily the only person posting/moderating.

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