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I've been a HK customer for several years now. Ordered many (many) packages. All arrived well. Until recently, when I ordered a package from EU warehouse, un-registered ($16 package value), and it hasn't arrived for 3 months. Checked with my local post-office several times. Nothing.
Called HK live support today. Very very polite person, who explained that there is practically nothing they can do, because it's un-registered. I tried asking several times - is there a buyer protection, maybe through Paypal? No answer, and implied conclusion that HK is taking no responsibility on lost packages.
When I asked again about Paypal buyer protection, the answer was "I don't know. You need to ask Paypal". This looks very very strange to me.
Is anyone familiar with such a case? Am I protected in any way?