Well i typed it in and copied and pasted and neither worked:(
I have opened a CS Request, and got asked to send them the email i got so they can test it, even though i have done this twice already on live support.
And since i sent them the email early yesterday morning no response, i assume it because its the weekend, pity as i have items in my basket and refuse to purchase them until this is resolved lol
its about the principle to be honest, dont offer something and then make it hard for a customer to be able to use it.
They have been going for long enough now to not be having these simple issues still.
Over the past several years I have spent a lot of money here. This kind of service I can get from the importers direct. At a cheaper cost.
A much better response would have been....
"I am sorry, but we were swamped with orders on that sale day. We are working hard to dig our way out of the hole we made for ourselves. We are having an issue even trying to sort out who is complaining, and our attempts to expedite are taking us away from simply solving the issues. It looks like in _ days we will be caught up and to make it right we will ship with overnight delivery if possible"
But perhaps I am expecting too much . Honesty does more to earn business than any stall tactic.
I don't know everything was on stock when I pressed order, otherwise I wouldn't order it.
Hi, what is going up ? "Same day shipping" - are you kidding me?
I ordered in EU to get items ASAP, now it's almost one week and still status "processing" ? !?
Email from Hobbyking:
Your order #101665287 has been updated to: Processing
Delayed order Checking with order processing officer via chat
You can check the status of your order by logging into your account.
If you have any questions, please feel free to contact us at [email protected] .
So I replied, and here is the response:
Address not found
Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail.